Privacy Policy

HOOPER IT SERVICES ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our services, in compliance with Panama Law 81 of 2019 on Personal Data Protection.

1. Data Controller

The data controller responsible for your personal data is:

HOOPER IT SERVICES Panama City, Republic of Panama Email: info@hooperits.com

2. Data We Collect

We collect the following personal data when you interact with our website:

• Full name
• Email address
• Phone number (optional)
• Message content from contact forms
• Technical data (IP address, browser type, device information) collected automatically

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your inquiries and provide requested information
• To provide web development and consulting services
• To communicate with you about our services (with your consent)
• To improve our website and services
• To comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you submit our contact form, you consent to us processing your data to respond to your inquiry.
• Contract Performance: When necessary to provide services you have requested.
• Legitimate Interest: We may process data necessary for our legitimate business interests, such as improving our services and preventing fraud.

5. Your Rights Under Panama Law 81

Under Panama Law 81, you have the following rights regarding your personal data:

• Right of Access (Derecho de Acceso): Request a copy of all personal data we hold about you.
• Right of Rectification (Derecho de Rectificacion): Correct any inaccurate or incomplete data we hold about you.
• Right of Deletion (Derecho de Supresion): Request deletion of your personal data when it is no longer necessary.
• Right of Opposition (Derecho de Oposicion): Object to specific processing activities of your data.
• Right to Data Portability (Derecho de Portabilidad): Receive your data in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact us at:

Email: info@hooperits.com Subject: Data Rights Request

6. Third-Party Disclosure

We may share your data with the following categories of third parties:

• Hosting Provider: Amazon Web Services (AWS) for website hosting and data storage, located in the United States.
• Email Services: For sending communications you have requested.
• Analytics: We may use analytics tools to understand website usage patterns (using anonymized data only).

We do not sell your personal data to third parties.

7. Data Retention

We retain your personal data for the following periods:

• Contact Form Inquiries: 2 years from the date of submission.
• Client Project Data: 5 years after project completion for legal and business purposes.
• Legal Obligations: As required by applicable law.
• Technical Logs: 90 days for security and troubleshooting purposes.

After the retention period expires, your data will be securely deleted or anonymized.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encrypted data transmission using HTTPS/TLS protocols
• Secure server infrastructure with access controls
• Strong authentication mechanisms for system access
• Regular security assessments and updates
• Staff training on data protection practices

9. Cookies and Tracking Technologies

Our website uses the following types of cookies:

• Essential Cookies: Required for basic website functionality (e.g., session management, language preferences).
• Analytics Cookies: Help us understand how visitors interact with our website (only with your consent).

You can manage your cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.

10. International Data Transfers

Your data may be transferred to and processed in countries outside of Panama, including the United States (where our hosting provider is located). We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a new effective date. We encourage you to review this policy periodically. Material changes will be communicated through our website.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how we handle your data, please contact us:

Email: info@hooperits.com Website: https://hooperits.com/contact You may also file a complaint with the Autoridad Nacional de Transparencia y Acceso a la Informacion (ANTAI) if you believe your data protection rights have been violated.

Please also review our Terms of Service

Last Updated: January 15, 2026